Refund policy

𝐑𝐞𝐟𝐮𝐧𝐝 & 𝐑𝐞𝐭𝐮𝐫𝐧 𝐏𝐨𝐥𝐢𝐜𝐲

Thank you for choosing tazzrugs. Because our rugs are hand-tufted works of art, we have specific guidelines to ensure a fair process for both the artist and the customer.

1. Custom Orders (Commissioned Pieces)

Due to the personalized nature of custom-tufted rugs, all custom orders are Final Sale. * We do not offer returns, exchanges, or refunds on custom work once production has begun.

• Exceptions: A refund or replacement will only be issued if the item arrives damaged or if you received the incorrect item.
• Damage Proof: To qualify for a damage-related refund, you must email us within 48 hours of delivery with clear photographic proof of the damaged shipping box and the item itself.

2. In-Stock Items (Ready-to-Ship)

If you purchased a pre-made rug directly from our "In-Stock" shop:

• You have 7 days from the date of delivery to request a return.
• To be eligible, the rug must be in the original, unused condition it was received in.
• Customers are responsible for all return shipping arrangements and costs.

3. Handmade & Color Disclaimer

Please note that each rug is uniquely hand-tufted.

• Variations: Slight variations in yarn height, texture, and detail are not defects but a characteristic of the handmade process.
• Color: We cannot guarantee that your phone or monitor’s screen display of a color will be a 100% match to the physical yarn. Refunds will not be issued for minor color shade discrepancies.

4. Final Sale Items

Any items purchased under a "Final Sale" promotion, "Seconds" (discounted items with minor flaws), or cleared from inventory are strictly non-refundable and cannot be returned.

5. Inspection & Refund Process

All returned items must be inspected before a refund is officially issued.

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• We will keep you updated throughout this process via Email or SMS.
• If approved, your refund will be processed to your original method of payment.

6. Shipping Costs

• Shipping costs are final and non-refundable. * If you receive a refund for a returnable in-stock item, the original cost of shipping will be deducted from your refund.

7. How to Start a Request

To initiate a return or report a damaged custom order, please contact us immediately at:

Email: [Insert Your Email Address] Subject Line: Return Request - [Your Order Number]