Privacy policy

This Privacy Policy describes how tazzrugs (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our store.

1. PERSONAL INFORMATION WE COLLECT

When you visit the Site or interact with us on social media, we collect certain information necessary to process your orders and improve your experience.

• Order Information: When you make a purchase or request a custom quote, we collect information including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

• Device Information: We automatically collect certain information about your device, including your IP address, time zone, and some of the cookies that are installed on your device.

2. HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to:

• Fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

• Communicate with you regarding custom design approvals and updates.

• Screen our orders for potential risk or fraud.

• When in line with the preferences you have shared with us, provide you with information or advertising relating to our latest rug drops or custom commission openings.

3. SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.

• Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

• Shipping Carriers: We share your name and address with our shipping partners to deliver your rugs.

• Compliance: We may also share your Personal Information to comply with applicable laws and regulations or to protect our rights.

4. DATA RETENTION

When you place an order or request a custom quote, we will maintain your Order Information for our records unless and until you ask us to delete this information.

5. PHOTOGRAPHY & SOCIAL MEDIA

As a custom-tufted rug brand, we often photograph the creation process and the final product. By commissioning a rug, you acknowledge that photos of the finished product may be shared on our official social media channels (@tazzrugs / @tazz.rugs) for promotional purposes. We do not share your private shipping information or personal identity in these posts.

6. YOUR RIGHTS

Depending on where you live, you may have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

7. CHANGES

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

8. CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at tazzincorp@gmail.com.